To help make your experience with Bride & Things as seamless as possible, we've outlined important key details. Please take a moment to review our policies to ensure everything is just right for your special occasion. We're here to guide you every step of the way!
- Quotes & Invoices: All quotes and invoices are valid for 7 days from the date of issue. After this period, prices and availability may be subject to change.
- Order Confirmation: To proceed with production, we require confirmation of your order. Once confirmed, production will begin, and we'll keep you informed of the progress.
- Lead Time: Our lead time is +-21 business days or by arrangement. Delivery may be sooner depending on the items ordered. We follow strict production processes to ensure the highest quality. Please add your required delivery date during the check-out process.
- Delivery Times: Courier delivery times may vary depending on the destination. Orders are typically delivered within 3 to 5 working days after dispatch. Please note that delays may occur due to public holidays, weekends, or unforeseen circumstances.
- Rush Orders: If you need a rush order, please contact us directly before placing your order. We’ll confirm the availability of expedited production and shipping options to meet your timeframe.
- Order Specifications & Customisation: We’ll confirm all details regarding your order specifications, including size, colour, and print information, to ensure your personalised products are perfect. Please double-check all customisation details when your artwork is provided, as they will be printed accordingly.
- Refunds or Exchanges: As all our products are made to order and personalised to your specifications, we cannot offer refunds or exchanges. Please ensure all details are correct when confirming your order. In the event that we made an error with your order, please reach out to us for a resolution.
- Promotions & Competitions: Promotions and competitions, including their duration, prizes, and rules, are managed at the discretion of the owners of Bride & Things. All winner announcements will be published separately for each promotion. E&OE
